General Terms & Conditions

1. Terms and Conditions May Apply

1.1. The Terms and Conditions herein (T&C) apply to all orders and purchases of Interior Design products (see “Product” or “Products”) that you can easily find on the following website: theinteriordesign.it (see “Website”) managed by The Interior Design Srl Simplified with registered offices in Italy, address Via Pietro Marussig, 6 – 20154 Milan (see “TID”) by people that live in countries where the website is or will be active (see “Customer”). It is stated that TID represents the intermediary between Supplier and Customer by making available the Suppliers services and the e-commerce service.

2. Warnings

2.1. The Customer has to read T&C before making an order.

2.2. With the acceptance of the T&C and the finalization of an order, the Customer declares:

a. to have completely read, understood and accepted the T&C;

b. to be a consumer whose aim is to buy Products only for personal purposes and not to sell them to any other third parties;

c. to provide the correct e-mail address, postal address and other contact details and allow us to use those information to contact him/her if necessary;

d. to allow TID to save, process, use and move personal data to third parties in order to make the order effective;

2.3. TID will work in order to ensure that all information contained into the website will be accurate and updated. Anyway, TID will not be able to provide guarantees about it and the Customer has to take notice about that.

The Customer acknowledges that the Products could not comply with the instructions, specifications and/or photos on the website.

3. Orders

3.1. The contract between TID and the Customer is finalized after the sending of the purchase order by mail or any other form needed to confirm that the transaction occurred (the confirmation of the transaction will be effective when TID receives the receipt by the Customer according to the terms and conditions reported into the website).

3.2. TID reserves the right whether to accept any cancellation requests received before the shipment takes place.

3.3. If a particular Product included in the Customer’s order is no longer available, TID will not be obliged to provide the Product, but they have to inform the Customer on time. When there would be only some Products available, TID will inform the Customer and he/she will decide whether to cancel the entire order or if he/she is willing to receive only the products available and in this case he/she will pay only for the purchased products.

3.4. TID reserves the right to reduce, at its own discretion, the numbers of Products that you can buy on the Website.

4. Prices and payment

4.1. The price of each Product that you can find on the Website expressed in Euro, will be then reported on the invoice that TID is going to send directly to the Customer.

4.2. Shipping and delivery costs can vary according to all different destinations. The Customer will be charged in accordance with shipping rates listed on the Website.

4.3. The Customer has to pre-pay (shipping charges as well) by credit card or other ways clearly expressed on the Website; then the Customer receives payment confirmation note within the next 48 hours after the payment when using credit cards otherwise a communication will be sent as soon as possible (in accordance with the method of payment used).

4.4. The invoice will be sent together with the final purchase and/or sent by the e-mail addressed specified by the Customer.

5. Delivery

5.1. The Products delivery will take place at the address reported in the purchase order; it is considered effective as soon as TID delivers the Product to the carrier.

5.2. The Products will be delivered according to the schedule that you can find on the Website for each product within 18 working days. Deliveries in foreign countries have to take into account the final destination. In the event that the delivery delays, but reasons are not imputable to TID, the Customer receives a notification no later than 10 days (new delivery date).

5.3. The terms of delivery are not absolute, but they only refer to the length of time necessary to deliver the products.

5.4. TID will not be responsible for any delay or undelivered orders due to an unexpected event or force majeure; in this case TID has the right to delay or suspend the orders execution.

5.5. TID reserves the right to refuse, suspend or cancel, at its own discretion, the delivery as well as the performance of any of the obligations linked to the existing contract when they assume it could be alleged fraud, default or violation of some obligations towards TID with previous orders and sales agreements.

6. Right of Withdrawal – Withdrawal form

Page with the details of the Right of Withdrawal Click here

7. Disputes and Claims

7.1. Any disputes and/or claims linked to the contracts implementation, alleged defects of products included,  shall be addressed by means of a registered e-mail to TID address reported above. TID must receive them within fourteen (14) days from the customer order delivered. The Customer has to pay for the purchased goods even  if there had been a dispute or complaint.

7.2. Any kind of changes made by the Purchaser on the products precludes any dispute and/or complaints to TID.

8. Warranty and Limitation of Liability

8.1. The Customer has to refer to what is stated in the Website in correspondence of each specific product due to the fact that each supplier and/or producer releases the guarantee. Legal guarantee of conformity of goods based on artt.128-135 of the Consumer Code.

8.2. TID hasn’t got any contractual or extra-contractual responsibility towards the Customer, except for any current provision of law.

8.3. TID could not be responsible for any amount that exceeds the whole Product purchase.

8.4. When one or more provisions contained in these T&C could be void, voidable, illegal or ineffective, this will not lead to the complete inefficacy of the T&C. This provision will be replaced with a new one that take into consideration the intention and content, pursuant to the current regulations.

8.5. These T&C are subject to the Italian law. Any disputes may arise while interpreting the current contract will be referred to the exclusive jurisdiction of the Courts of Milan (Italy).

8.6.In the sales contract for the shipment of the goods the risk of loss or damage to goods, for reasons not attributable to the seller, it’s moved to the consumer only when the consumer or a third party, other than the carrier , enters physically in possession of the goods. However, the risk passes to the consumer as early as the time of delivery of the goods to the carrier unless it has been chosen by the consumer and that choice was not offered by the vendor, without prejudice to the rights of the consumer against the carrier.

9. Dispute

9.1. For any controversy that does not contain references in the above points, we include the reference to online dispute resolution: https://ec.europa.eu/consumers/odr/main/?event=main.home.show

Approval pursuant to and in accordance with Articles 1341 and 1342 of the Civil Code.

In order to finalise the current agreement it is therefore necessary to click on “I accept”  , always in accordance with Articles 1341 and 1342 of the Civil Code, as approval of the provisions respectively contained in Art.2 (“Warnings”), Art.3 (“Orders”), Art.4 (“Prices and payment”), Art.5 (“Delivery”), Art.6 (“Right of Withdrawal), Art.7 (“Disputes and Claims”), Art.8 (“Warranty and Limitation of Liability”).

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